30-Day Satisfaction Guarantee
At Rosawind, we want you to feel completely confident in your purchase. We know that finding the right intimate-care routine is personal — which is why we stand behind every mist with our 30-Day Satisfaction Guarantee.
This page explains how our guarantee works.
1. What this guarantee covers
- Satisfied or refunded: if Rosawind isn't the right fit for you, you may request a full refund within 30 days of receiving your order.
- Try it with confidence: you're welcome to try one mist. The bottle you tested is covered by the guarantee.
- One request per customer: this guarantee applies once per customer, so you can find what works for you with peace of mind.
2. Timeframe for your request
Any guarantee request must be submitted no later than 30 days after your delivery date.
After this period, we will no longer be able to process a guarantee request.
3. How the refund works
To receive your full refund under the 30-Day Satisfaction Guarantee:
- Contact our customer care team and clearly state that you are requesting a refund under the 30-Day Satisfaction Guarantee.
- You may keep and use the bottle you tested — it is covered by the guarantee.
- If your order included more than one bottle, any remaining bottles must be returned unopened and unused to complete your full refund.
4. How to submit your request
To request a refund under the guarantee, email us at support@rosawind.com with:
- Your order number
- The email address used for your purchase
- A clear mention that you are requesting the 30-Day Satisfaction Guarantee
Once your request is approved, we'll email you the return instructions for any remaining unopened bottles. Please do not send anything back before receiving these instructions.
Return shipping costs are the customer's responsibility.
5. Refund processing
Your full refund is issued to the original payment method.
It is processed within 5 to 10 business days from the moment we receive your returned parcel, or after confirmation from our customer care team.
6. What is not covered
- Requests made more than 30 days after delivery
- Standard return requests for opened or used products that do not fall under this guarantee
- Remaining bottles returned opened, used, or damaged
- A second guarantee request from the same customer
- An incorrect delivery address provided by the customer
- Parcels not picked up or not received
- Products purchased outside the official Rosawind website or through an unauthorized reseller
7. Final review
Rosawind reserves the right to approve or decline any guarantee request after reviewing the order, the condition of any returned items, and the timing of the request.
This policy is designed to support our customers in good faith while preventing misuse.
8. Contact
Email: support@rosawind.com
ROSAWIND
Customer Care
