Shipping Policy
At Rosawind, we take care to prepare every order with attention, ship it quickly, and deliver it in the best possible conditions.
All orders are shipped with tracking, shared with you as soon as your parcel is on its way.
Enjoy free shipping on every order, everywhere we deliver.
Most orders are prepared and shipped within 1 to 2 business days.
Plain, discreet packaging with a tracking link sent by email.
Order processing
All orders placed on our website are verified, processed and prepared for shipping within 24 to 48 business hours, excluding weekends and holidays.
Orders placed on a weekend or holiday begin processing on the next business day.
As soon as your order ships, you'll receive a confirmation email with your tracking number so you can follow your parcel in real time.
Estimated delivery times
Estimated delivery times after shipping:
- United States: 4 to 8 business days
- United Kingdom: 4 to 8 business days
- Canada: 4 to 8 business days
- Australia: 5 to 9 business days
- Other countries: 5 to 9 business days
In rare cases, delivery may take longer due to carrier delays, high demand, weather conditions, holidays or other circumstances beyond our control.
Shipping costs
Shipping is free on every order, everywhere we deliver. There are no minimum thresholds — free shipping is applied automatically at checkout.
Discreet packaging
Your privacy matters to us. Every Rosawind order is sent in plain, discreet packaging.
There is no mention of the product or its nature on the outside of the parcel — only the information required for delivery.
Taxes & duties
Any applicable taxes are either already included in the product price or calculated before your order is confirmed, depending on your location.
For some international destinations, local customs duties or import fees may apply on delivery and, where applicable, are the responsibility of the recipient. You'll always see your final total before completing your purchase.
Tracking information
As soon as your order ships, you'll receive a confirmation email with your tracking information.
Please allow a short moment after the carrier picks up your parcel for the tracking to update.
Partial shipments
In some cases, your order may be shipped in more than one parcel for logistical reasons.
If this happens, you won't be charged any additional shipping fees, and you may receive more than one tracking link.
Incorrect or incomplete address
Please make sure your shipping address is accurate and complete before placing your order.
Rosawind cannot be held responsible for delays, failed deliveries, or returned parcels caused by an incorrect or incomplete address provided at checkout.
Carrier delays
While we do our best to ship orders quickly, delivery times can sometimes be affected by carrier delays, unusual weather, holidays, high order volume, customs processing, or other events beyond our control.
If your parcel is delayed, we recommend checking your tracking link first. If needed, our team is here to help.
Lost, stolen or returned parcels
If your parcel appears lost, is marked as delivered without being received, or is returned to sender, please contact us as soon as possible at support@rosawind.com.
We'll review the situation using the available tracking information and help you find the best solution.
Refused deliveries
If a delivery is refused or returned due to an incorrect address, an uncollected parcel, or any delivery issue beyond our control, any refund can only be processed after the returned parcel is received at our facility.
Any non-refundable carrier fees may be deducted from the refunded amount, where applicable.
Questions about your order?
For any question about your shipment, tracking number, or estimated delivery time, contact our support team.
Email: support@rosawind.com
ROSAWIND
Customer Care
