Privacy Policy

The Rosawind website is operated by JDB LLC, the entity responsible for the personal data collected on this site (the "data controller").

For any question regarding your personal data, you can contact us at support@rosawind.com.

Depending on how you interact with our site, we may collect:

• Identification data: first and last name, email address, shipping and billing address, phone number
• Order data: purchase history, products viewed, cart contents
• Payment data: processed directly by our secure payment providers (Shopify Payments, PayPal, and similar) — we never store your full card details
• Browsing data: IP address, browser type, device information, pages visited, via cookies (see Section 7)
• Contact data: messages you send through our contact form or by email

Your data is used to:

• Process, prepare and deliver your orders
• Respond to your requests through our customer care team
• Send you information about your order (confirmation, tracking, returns, guarantee)
• Improve our website and shopping experience
• Send you our newsletter or promotional offers, where you have consented
• Prevent fraud and keep our store secure
• Meet our legal, tax and accounting obligations

For customers in the UK and EU, our processing relies on:

• Performance of a contract: to process and deliver your orders
• Your consent: for newsletters and promotional offers
• Our legitimate interest: to improve our site and prevent fraud
• Our legal obligations: including invoicing and accounting

We never sell your personal data to third parties.

Your data may be shared with service providers necessary to run our business, including:

• Our e-commerce platform (Shopify)
• Our secure payment providers
• Our shipping carriers, to deliver your order
• Our email marketing and customer support tools
• Analytics and advertising partners, where you have consented

These providers are required to handle your data in accordance with applicable law and only for the purposes we specify.

Rosawind operates from the United States and serves customers worldwide. If you are located in the UK, EU, Australia or elsewhere, your data may be transferred to and processed in the United States or in other countries where our service providers operate.

Where required, we rely on appropriate safeguards (such as standard contractual clauses) to protect your data during these transfers.

Our site uses cookies to:

• Ensure the site works properly (cart, login, checkout)
• Measure site traffic and performance
• Personalize your experience and, with your consent, show you relevant advertising

You can configure or refuse cookies at any time through your browser settings or, where available, our cookie banner.

We keep your data only as long as necessary for the purposes it was collected for, and in line with applicable legal obligations (including accounting and tax requirements).

Data linked to your customer account is kept while your account is active. You can request its deletion at any time.

Depending on where you live, you have rights over your personal data, including:

• Right to access: know what data we hold about you
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to object: object to certain processing, including for marketing
• Right to data portability: receive your data in a structured format
• Right to withdraw consent at any time, where processing relies on it

California residents (CCPA/CPRA): you have the right to know what personal information we collect, to request its deletion, to correct it, and to opt out of the "sale" or "sharing" of personal information. We do not sell your personal information. You will not be discriminated against for exercising these rights.

To exercise any of these rights, contact us at support@rosawind.com. UK and EU customers also have the right to lodge a complaint with their local data protection authority.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration or disclosure.

Payment transactions on our site are secured and encrypted.

Rosawind products and website are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will delete it.

We may update this privacy policy from time to time, in particular to reflect legal or operational changes.

Any changes take effect as soon as they are published on this page.

For any question about this privacy policy or your personal data, contact us:

support@rosawind.com