Cancellation Policy
At Rosawind, we want every purchase to feel effortless and worry-free. If you change your mind, simply send us an email at support@rosawind.com and our team will take care of the rest.
1. How to request a cancellation
To request a cancellation, simply email us at:
Just include your name, your order number if you have it, and your cancellation request.
2. Order not yet shipped
Orders are usually processed and shipped within 24 to 48 business hours.
If your request reaches us before your order has shipped — and our customer care team is able to process it in time — we will cancel it directly and issue a full refund to your original payment method.
Because orders are prepared quickly, we recommend contacting us as soon as possible so we can act before the parcel leaves our facility.
3. Order already shipped
If your order has already left our facility when you contact us, please still reach out at support@rosawind.com.
Our team will share the return instructions and everything you need to send the parcel back. A return is possible, and a refund can be issued once the parcel is returned unopened and received by our team.
Return shipping costs are the customer's responsibility.
4. Requests within the first two days of payment
If payment was made within the two days before your cancellation request, your order may already be in preparation or already shipped.
In that case, please contact us quickly so we can let you know the best option: a direct cancellation if it is still possible, or a return once received if the parcel has already been sent.
5. Refunds
Once a cancellation is confirmed, the refund is issued to the payment method used for the order.
When a return is required, the refund is processed within 5 to 10 business days from the moment we receive the returned parcel, or after confirmation from our customer care team.
6. 30-Day Satisfaction Guarantee
Cancellations and our 30-Day Satisfaction Guarantee are handled separately.
If you have already received and tried your Rosawind mist and it isn't the right fit for you, our 30-Day Satisfaction Guarantee may apply — even if the product has been opened or used.
For anything related to the guarantee, please see our dedicated page: 30-Day Satisfaction Guarantee.
7. Our commitment
Our goal is to make every request as simple as possible.
Our customer care team personally guides you until your request is fully handled — whether it's a cancellation before shipping or a return after your order has been sent.
8. Contact
For any cancellation, return or refund request, you can reach us at:
ROSAWIND
Customer Care
